Terms & Conditions
Last updated June 2024
Shop Ts & Cs
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At Velovie, we strive to provide you with high-quality cycling apparel that meets your needs. If you need to exchange an item, our goal is to make the process as easy and straightforward as possible. Please read the following guidelines carefully.
1. Eligibility for Exchange
- Items must be returned within 30 days from the date of delivery.
- Products must be in their original, unused condition with all tags attached.
- The item must not have been worn, washed, or altered.
- Proof of purchase (order confirmation or receipt) is required for all exchanges.
2. Non-Exchangeable Items
- Custom-made or personalized items.
- Items purchased on clearance or marked as final sale.
- Underwear or other intimate apparel for hygiene reasons.
3. Exchange Process
-Request an Exchange: Contact us at info@velovie.cc to initiate an exchange. Provide your order number, the item(s) you wish to exchange, and the reason for the exchange.
-Return Shipping: Pack the item(s) securely in the original packaging (if possible) and include the original receipt. You are responsible for the return shipping costs unless the item was damaged or incorrect upon arrival.
Delivery Address:
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Velovie
31A Careterra d'Arta
07400 Alcudia
Illes Baleares, Spain
-Ship Your Item(s): Send your package using a trackable shipping method to ensure it reaches us. We are not responsible for items lost during shipping.
4. Processing Your Exchange
- Once we receive your returned item(s), we will inspect them to ensure they meet the conditions for exchange.
- If approved, we will process the exchange and send out the replacement item(s) within 5-7 business days. You will receive a confirmation email with tracking information once your new item(s) have shipped.
- If the replacement item(s) are out of stock, you will be given the option to choose an alternative product or receive a store credit.
5. International Exchanges
- For international exchanges, customers are responsible for all shipping costs, including duties, taxes, and fees. Contact our Customer Service team for specific instructions and assistance with international exchanges.
6. Contact Information
If you have any questions about our exchange policy or need assistance, please contact us at:
- Email: info@velovie.cc
- Address: Velovie, Careterra d'Arta 31A, 07400 Alcudia, Illes Baleares, Spain
We appreciate your business and are committed to ensuring your satisfaction with our products. Thank you for shopping with [Retailer Name].
7. Policy Changes
[Retailer Name] reserves the right to modify this exchange policy at any time. Any changes will be posted on our website and will take effect immediately.
Thank you for choosing Velovie for your cycling apparel needs!
Escape Ts & Cs
1. DEFINITIONS
In these conditions, the following definitions shall apply:
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Conditions shall have the meaning given in clause 2;
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Booking means the booking made by a Participant in order to participate in the Escape event;
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Fee means the amount paid or payable in consideration for your participation in the Escape event;
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Escape means the cycling event organised by us, that you register to participate in;
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Escape dates mean the announced dates of the Escape event;
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Rules means all of the health & safety, course, access rules and regulations provided to you in person or via email, posted at the Villa or on the website www.velovie.cc;
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Villa means the place we will accommodate you at during the Escape event;
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Equipment means the items to be supplied for the duration of the Escape event and which have to be returned at the end;
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We / us / our / organiser / staff means VelovieCC Ltd, a UK company (Companies House Number: 14499987).
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You / your / yourself / participant / rider means the person named on the Booking who will be participating in the Escape event.
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2. REGISTRATION
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By registering for a Escape event, you acknowledge your understanding and acceptance of these conditions any further terms and conditions provided to you by us in respect of the Escape event from time to time, the Rules, and any instructions given to you by the staff at the Escape event (together, the Conditions).
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3. ITEMS NOT COVERED BY YOUR BOOKING
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The following items are not covered by your Booking unless otherwise stated in these Conditions:
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Travel insurance or other insurance coverage for your belongings (including sports equipment you take with you on your trip), involvement in Participatory Activities or personal public liability coverage.
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Any flights, baggage, or meal detailed in your individual travel itinerary.
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The cost of any required visas, passports or other travel authorisations.
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4. PAYMENT AND REGISTRATION DETAILS
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The Participant shall not be entitled to participate in the Escape event until full payment of the Fee has been received by VelovieCC Ltd. No payment shall be deemed to have been received until the organiser has received cleared funds.
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To complete your Booking you will be required to pay a 25% deposit to us unless this is within 3 months of arrival, in which case the full amount for the booking is payable. Once confirmed, the Booking deposit and any additional charges paid will not be refunded in the event of cancellation except in the circumstances specified in clause 7 or as otherwise required by law.
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After you have completed your Booking, we will send you an invoice showing your balance. You must pay the amount on the last Invoice issued by us, at least 3 months before the arrival date.
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If you don’t, we reserve the right to treat your Booking as cancelled and to withhold all payments to date in accordance with the scale in clause 8.
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You confirm that the email address and personal details you provide to us are all accurate, correct and up-to-date.
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5. CANCELLATION BY US
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We reserve the right to cancel the Escape event if circumstances beyond our reasonable control arise which affect the safety and security of the participants or affect our ability to hold the Escape event, including, without limitation, war, civil or political unrest, terrorism or inclement weather conditions;
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Where practicable, we will provide written notice of cancellation to the email address we hold for you. In the event notice by email is not practicable due to timescales we will use reasonable endeavours to provide other suitable methods of notice including phone call, text message and updates to our website;
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In the event of cancellation of the Escape event, you may be entitled to either a refund or replacement Escape event from us of equivalent or similar standard and price, if we are able to offer you one. Should you choose this option the terms and conditions of your Escape event will not change and these Conditions will still apply to your Booking. We will refund the difference in price if the replacement Escape event is of a lower price. We will not, under any circumstances, be responsible for travelling or associated expenses.
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6. CHANGES TO THE ESCAPE EVENT BY US
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We reserve the right to make any amendment to the Escape event (including but not limited to the location of the Villa, meals, transfers and activities) that we deem necessary in order to stage the Escape event. Any changes to the Escape event will be communicated to you at the Escape event or sooner if practicable.
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If the Villa is advertised at a specific location but we are required, or decide, to change it, you acknowledge and confirm that you agree to any such amendment to the Escape event and that your booking is not cancellable or refundable due to such a change to a Escape event.
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If we change the Escape event Dates from that advertised at the time you submit the Booking, we shall notify you of such change in writing. You will have a guaranteed place in the Escape event on the new Escape event Dates. If you accept these dates you will be liable for all costs, in respect of the Escape event on the new Escape event Dates, including, without limitation, in respect of travel and accommodation. If you are unable to attend the Escape event on the new Escape event Dates or do not wish to accept them, you may receive a refund of the Escape event Fee. We will not, under any circumstances, be responsible for travelling or associated expenses, or any other losses you incur as a result of the Escape event Dates changing other than as is set out in this clause 7.
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7. YOUR PARTICIPATION AT THE ESCAPE EVENT
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You shall not be entitled to participate in the Escape event unless you are 18 years old on the Escape event Date.
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We and/or staff at the Escape event may prohibit or ask anyone to cease participation in the Escape event and/or immediately remove anyone, if they believe:
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Such person has disobeyed and/or breached, as relevant, any applicable Conditions, directions, instructions, decisions, or laws; or
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Such person’s behaviour endangers safety or may damage or harm the environment, cause offence, otherwise cause a risk or potential risk to health and safety, or is otherwise inappropriate for the Escape event or Villa; or
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Such person failed to arrive at the Escape event at the specified time or location. The Organiser is not responsible for any impact on your ability to participate in the Escape event as a result of delayed or cancelled flights; or
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Such person is unfit to participate in the Escape event due to the excessive consumption of alcohol. You agree to take full responsibility for any alcohol that you consume at the Escape event; or
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Such person is unfit to participate in the Escape event due to an injury or illness; or
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Such person has an excessive, noisy or inappropriate behaviour against other participants, staff or local people.
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If we ask you to cease participation in the Escape event, you must return any items supplied to us or staff member.
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8. CANCELLATION BY YOU
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If you want to cancel your Booking, you must contact us as soon as possible. To cover the cost of processing your cancellation, and to compensate us for the risk that we may not be able to resell your arrangements, we’ll make a cancellation charge on the scale shown below. You are responsible for paying this charge, as follows:​
- More than 3 months before : 25%.
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Less than 2 months before : 50%.
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Less than 3 months before : 100%.
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Your participation in the Escape event can not been postponed and/or rescheduled for other dates. If you are unable to participate in the Escape event for any reason you will not receive a refund of the Escape event Fee, any booking fee and/or any other costs you have incurred (travel, etc) in connection with your entry into the Escape event.
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9. YOUR PERSONAL INFORMATION
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You agree that we can use the personal information that you provide to us when registering for or in connection with the Escape event in the case of an emergency - the emergency contact details and medical information you provided may be used to allow medical assistance to be given to you.
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You have the right to ask us not to process your personal data for marketing purposes and you may always opt-out of receiving future e-mail messages and newsletters from us or request that your information be removed from our website or corrected by emailing us at info@velovie.cc or clicking on the unsubscribe link in such correspondence.
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10. PHOTOS AND VIDEOS
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The Escape event may be recorded. Videos, photographs and other recordings may be taken, where you may be captured participating in the Escape event. You agree to the publication of such photographs, videos, recordings, and/or likenesses of you (whether edited, adapted, modified or copied) and their use by us and those authorised by us, without prior notice or compensation, in any way which we may see fit now or in the future including but not limited to film, broadcast, radio, TV, publications, future events and publicity.
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You acknowledge that we have the full right to sell and/or profit from the commercial use of such photographs, motion pictures, recordings, and/or likenesses of you.
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11. YOUR SAFETY AT THE ESCAPE EVENT
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You acknowledge that the Escape event may involve strenuous physical exercise or other factors which could involve personal risk and you fully understand and accept that:
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Your participation in the Escape event may result in serious bodily injury and/or death to yourself or others;
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The Escape event will be held on public roads and upon which hazards are to be expected;
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Where the Escape event involves strenuous physical exertion you may be required to be active for very long periods of time, including through inclement and/or very hot weather.
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You should not enter and participate in the Escape event unless you are medically able and properly trained and it is your responsibility to monitor your own physical condition throughout the Escape event.
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You warrant to us that on the Escape event Date (s) you will be in good health and in proper physical condition to safely participate in the Escape event and that you are aware of the risks of participating in the Escape event. If you are in any doubt we recommend that you do not attend the Escape event and seek medical advice.
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You acknowledge and agree that:
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You will adhere to the Rules and all instructions given by our staff at all times;
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You will comply at all times during the Escape event with all applicable local laws;
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You will stop and assist any other participants/attendees of the Escape event in need of medical attention and alert a member of our staff as soon as possible;
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You will always wear a cycling helmet when riding;
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Since the Escape event is outdoors you recognise that it may take place in varied or adverse weather conditions. You are expected to prepare yourself for the conditions of the day accordingly;
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You agree not to drop litter on any part of the Villa, surrounding areas or on the road during the rides;
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You consent to medical care and transportation in order to obtain treatment in the event of injury to you and waive any liability arising out of or in any way connected with the medical treatment and transportation provided in the event of an emergency and/or injury. You understand that no medical care may be available, but if it is, you assume liability for any and all medical expenses incurred as a result of your participation in the Escape event and any treatment you may receive. You acknowledge and understand that it is your personal responsibility to arrange for insurance coverage for the Escape event if you wish to be covered by insurance. We will not provide insurance coverage for your participation in the Escape event.
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You understand and agree that you must fill in the contact and medical information fields when you register. It is your responsibility to ensure that this information is correct. We will not be liable to you for any loss, damage or mis-treatment/mis-diagnosis that may result from any such information being inaccurate, misleading or incomplete. This medical information will only be used by us to assist in the giving of medical treatment, if required, during the Escape event.
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12. YOUR PERSONAL BELONGINGS
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We accept no responsibility for the loss of, or theft, or damage to any property owned by or under the control of you which you bring to the Escape event. You are solely and personally responsible for the safety of your belongings.
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13. BIKE HIRE
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Participants are encourages to bring their own bikes, but if we organise a hire bike for you, then you hereby declare that:
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You have the necessary experience to use it, and that you have tested and checked its perfect working condition;
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You will notify the Organiser of the staff immediately of any eventual malfunctions;
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You will not use the bike improperly and authorise the Organiser to charge you for all eventual costs in case of damages to the bicycle during the Escape event;
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In case of theft, you will be responsible for reimbursing the Organiser for the original purchase price of the bike, plus the cost of any accessories that were provided at the time of the bike rental.
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14. EQUIPMENT SUPPLIED
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If Equipment is provided it will be provided on the first day, and the Participant must return it the day before the departure by 8:00 PM at the latest.
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Ordinary wear or dust (which can be quickly cleaned off) will not result in a damage assessment. Anything more severe than this, or anything affecting the functionality of the equipment, will be considered damage.
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You will notify the Organiser of the staff immediately of any eventual damage;
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You authorise the Organiser to charge you for all eventual costs in case of damages to any of the Equipment supplied during the Escape event;
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In case of theft, you will be responsible for reimbursing the Organiser for the original purchase price of the missing item(s).
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15. APPLICABLE LAW
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These Terms shall be governed by and construed in accordance with the laws of UK, excluding these conflict of law rules.
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WE BOTH AGREE TO ARBITRATE: You and Velovie.CC Ltd agree to resolve any claims relating to these Terms through final and binding arbitration.
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WHAT IS ARBITRATION: Arbitration is more informal than a lawsuit in court and seeks to resolve disputes more quickly.
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In any circumstances where the Agreement to Arbitrate Disputes permits the parties to litigate in court, the governing laws of UK shall apply. You further expressly consent and agree to submit to the exclusive jurisdiction and venue of a court of competent juristiction located in UK.
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16. OTHER IMPORTANT TERMS
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If any court or relevant authority decides that any of the clauses are unlawful, the remaining clauses will remain in full force and effect.
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Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.